Refund policy
At MONOLYFT ARC LLC (合同会社 MONOLYFT ARC) (“MONOLYFT ARC”, “we”, “our”, or “us”), we are committed to providing premium-quality products and an exceptional customer experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, the item must:
* Be unworn, unused, and unwashed.
* Be in the same condition in which it was received.
* Have all original tags attached.
* Be returned in its original packaging.
* Include any accessories, inserts, or promotional items originally received.
All returned items are inspected upon receipt to verify compliance with this policy. Returns that do not meet these requirements may be declined and returned to the customer at the customer’s expense.
2. Non-Returnable Items
The following items are not eligible for return or refund unless required by applicable law:
* Gift cards.
* Final Sale or Clearance items marked as non-returnable.
* Products that have been worn, washed, altered, damaged, or misused after delivery.
* Products returned without original tags or original packaging.
* Products returned without prior return authorization from MONOLYFT ARC.
3. How to Request a Return
Before returning any product, please contact our Customer Support team at:
support@monolyft.com
Please include:
* Your order number.
* The item(s) you wish to return.
* The reason for your return.
Do not send products back until you receive return instructions from our Customer Support team. Returns sent without prior authorization or to an unauthorized address may not be accepted.
4. Return Shipping
If you are returning an item due to a change of mind, personal preference, or because an incorrect size was ordered, you are responsible for the return shipping costs.
If the return is due to our error, including:
* Incorrect item shipped
* Incorrect size shipped
* Manufacturing defect
* Product damaged during shipment (where verified)
MONOLYFT ARC will cover the reasonable return shipping costs or provide a prepaid return shipping label where available.
Customers are responsible for securely packaging returned items. We recommend using a tracked shipping service, as we are not responsible for returns lost or damaged during transit.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@monolyft.com.
Please include:
* Your order number.
* A description of the issue.
* Clear photographs showing the product and the issue.
Once verified, we will determine the most appropriate resolution, which may include:
* A replacement product.
* A full refund.
* A prepaid return shipping label or reimbursement of reasonable return shipping costs, depending on your location.
6. Inspection & Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method used for the purchase.
Please note:
* Refunds apply only to eligible returned products.
* Original shipping charges are non-refundable unless the return is due to our error or where required by applicable law.
* Your bank or payment provider may require additional processing time before the refund appears in your account.
7. Exchanges
We offer exchanges for eligible products, subject to product availability.
If your requested replacement product or size is unavailable, an approved refund will be issued after the returned item has been inspected and accepted.
8. Order Cancellations
Orders may only be cancelled before they have entered processing.
Once an order has been processed or dispatched, it can no longer be cancelled.
If you wish to cancel an order, please contact us as soon as possible.
9. International Returns
MONOLYFT ARC ships internationally.
Approved returns must only be sent to the return address provided by our Customer Support team. Return locations may vary depending on your country or region.
Unless the return is due to our error, customers are responsible for:
* Return shipping costs.
* Customs duties.
* Import taxes.
* Any other applicable fees associated with returning the product.
10. Refund Processing Time
After your returned item has been received, inspected, and approved:
* Refunds are typically processed within 5–10 business days.
* Your bank or payment provider may require additional time before the refund is reflected in your account.
11. Manufacturing Defects
We stand behind the quality of every product we create.
If your product has a genuine manufacturing defect, please contact our Customer Support team. After reviewing your claim, we will work with you to provide an appropriate resolution in accordance with this policy.
12. Refused Deliveries & Incorrect Shipping Information
If an order is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, shipping charges, return shipping costs, customs fees, and any applicable handling fees may be deducted from the refund.
13. Shipping Delays
MONOLYFT ARC is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:
* Customs inspections or clearance delays.
* Severe weather.
* Natural disasters.
* Carrier disruptions.
* Strikes.
* Government actions.
* Other force majeure events.
14. Consumer Rights
Nothing in this Refund & Return Policy limits or excludes any mandatory consumer rights that may apply under the laws of your country or region.
15. Changes to This Policy
MONOLYFT ARC LLC (合同会社 MONOLYFT ARC) reserves the right to update or modify this Refund & Return Policy at any time.
Any changes become effective immediately upon publication on this page unless otherwise stated.
Contact Us
If you have any questions regarding this Refund & Return Policy or require assistance with a return, please contact us.
MONOLYFT ARC LLC (合同会社 MONOLYFT ARC)
Email: support@monolyft.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (JST)