Shipping policy
Thank you for shopping with MONOLYFT.
This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered by MONOLYFT ARC LLC (合同会社 MONOLYFT ARC) (“MONOLYFT ARC”, “we”, “our”, or “us”).
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully authorized.
Processing times do not include weekends, public holidays, or unexpected operational delays.
During periods of high order volume, product launches, or promotional events, processing times may be extended.
2. Shipping Destinations
MONOLYFT ships to customers in many countries around the world.
Availability of shipping services may vary depending on your location and local carrier restrictions.
If we are unable to ship to your destination after your order has been placed, we will contact you and provide an appropriate solution, including a refund where applicable.
3. Shipping Origin
Orders are fulfilled through our trusted fulfillment partners.
Depending on product availability, inventory location, destination country, and operational requirements, your order may ship from different fulfillment locations.
4. Shipping Times
Estimated delivery times begin after your order has been processed.
Delivery estimates vary depending on your destination and shipping method selected at checkout.
Please note that shipping estimates are not guaranteed and may be affected by:
* Customs inspections
* Carrier delays
* Severe weather
* Public holidays
* Local delivery conditions
* Other circumstances beyond our reasonable control
5. Shipping Costs
Shipping costs are calculated during checkout based on:
* Destination
* Shipping method
* Order weight
* Order value
* Promotional offers (if applicable)
Any applicable shipping charges will be displayed before your purchase is completed.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after shipment.
7. Customs Duties & Import Taxes
For international shipments, customs duties, import taxes, brokerage fees, or other government charges may apply depending on your country’s regulations.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
MONOLYFT ARC has no control over customs charges and cannot predict their amount.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect or incomplete shipping address is provided:
* Delivery delays may occur.
* Additional shipping charges may apply.
* Orders returned to us due to an incorrect address may be refunded after deducting any applicable shipping, return shipping, customs, or handling fees.
If you notice an error in your shipping information, please contact us immediately. We cannot guarantee changes once an order has entered processing.
9. Lost or Delayed Shipments
If your shipment appears delayed beyond the estimated delivery timeframe, please contact our Customer Support team.
We will work with the shipping carrier to investigate the shipment and assist you whenever possible.
Please note that carrier investigations may require additional time before a final resolution can be provided.
10. Damaged Packages
If your package arrives visibly damaged, please:
* Take photographs of the package before opening it.
* Photograph any damaged products.
* Contact us within 7 days of delivery at support@monolyft.com
We will review the information and provide an appropriate resolution.
11. Split Shipments
In some cases, your order may be shipped in multiple packages.
This may occur due to:
* Inventory availability
* Multiple fulfillment locations
* Product availability
* Packaging requirements
You will receive tracking information for each shipment where applicable.
12. Refused Deliveries
If a shipment is refused by the customer or returned due to an incorrect address provided by the customer, shipping charges, return shipping costs, customs fees, and applicable handling charges may be deducted from any eligible refund.
13. Delivery Delays Beyond Our Control
MONOLYFT ARC is not responsible for shipping delays resulting from events beyond our reasonable control, including but not limited to:
* Customs clearance delays
* Severe weather
* Natural disasters
* Carrier disruptions
* Labor strikes
* Government actions
* Pandemics
* Supply chain disruptions
* Other force majeure events
14. Risk of Loss
Risk of loss and title for products pass to the customer upon delivery to the shipping address provided during checkout or as otherwise required by applicable law.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
MONOLYFT ARC LLC (合同会社 MONOLYFT ARC)
Email: support@monolyft.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (JST)