Orders

1. Can I change or cancel my order?

Orders may be changed or cancelled only before they have entered processing. Once an order has been processed or shipped, it cannot be modified or cancelled.

2. How do I know if my order was successful?

Once your order is placed, you will receive an order confirmation email. If you do not receive one, please check your spam folder or contact us at support@monolyft.com

3. Can I place an order without creating an account?

Yes. Guest checkout is available.

 

Shipping

4. Where does MONOLYFT ship?

We currently ship to many countries worldwide. Shipping availability depends on your location and applicable carrier services.

5. Where are orders shipped from?

Orders are fulfilled through our trusted fulfillment partners. Shipping origin may vary depending on inventory availability and your delivery destination.

6. How long does shipping take?

Delivery times vary depending on your location and shipping method. Estimated delivery times are displayed during checkout.

7. How much does shipping cost?

Shipping costs are calculated during checkout based on your destination, shipping method, and order details.

8. Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

9. My tracking hasn’t updated.

Tracking information may take up to 48 hours to update after shipment. If your package remains inactive beyond this period, please contact us.

Returns & Refunds

10. What is your return policy?

We accept eligible returns within 30 days of delivery. Please see our Refund & Return Policy for full details.

11. Can I exchange my item?

Yes. Eligible products may be exchanged subject to product availability.

12. Who pays for return shipping?

If the return is due to a change of mind or an incorrect size ordered by the customer, return shipping costs are the customer’s responsibility.

If the return is due to our error or a verified manufacturing defect, we will cover reasonable return shipping costs.

13. How long do refunds take?

Approved refunds are typically processed within 5–10 business days after your returned item has been inspected.

Products

14. How should MONOLYFT apparel fit?

Our performance apparel is designed for a close athletic fit. Please refer to our Size Guide before placing your order.

15. What if I’m between sizes?

If you’re between sizes, we generally recommend choosing the larger size for a more comfortable fit.

16. Are your products suitable for training?

Yes. MONOLYFT apparel is designed for strength training, functional fitness, running, and everyday active lifestyles.

17. How should I care for my MONOLYFT apparel?

To help maintain the fit, performance, and longevity of your garment, we recommend:

* Machine wash cold.
* Turn the garment inside out before washing.
* Preferably place the garment in a laundry mesh bag (washing net) to help protect the fabric and preserve its long-term performance.
* Wash with similar colors.
* Do not bleach.
* Do not use fabric softeners, as they may reduce the performance of technical fabrics.
* Do not tumble dry. Air drying is recommended.
* Do not iron directly on printed or branded areas.
* Always follow the care instructions on the garment label.

18. Will products shrink?

When cared for according to the washing instructions, our products are designed to maintain their fit and performance.

Payments

19. What payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your location.

20. Is my payment information secure?

Yes. Payments are processed through trusted third-party payment providers using secure encryption. We do not store your complete payment card information.

Customs & International Orders

21. Will I have to pay customs duties or import taxes?

Depending on your country’s regulations, customs duties, import taxes, or other fees may apply. Unless otherwise stated during checkout, these charges are the customer’s responsibility.

22. Do you ship internationally?

Yes. We proudly serve customers around the world.

Company

23. Where is MONOLYFT based?

MONOLYFT is operated by MONOLYFT ARC LLC (合同会社 MONOLYFT ARC), a company based in Japan.

24. How can I contact Customer Support?

Email us anytime at:

support@monolyft.com

We aim to respond within 1–2 business days.

25. Do you have physical stores?

Currently, MONOLYFT products are available exclusively through our official online store.

Brand

26. What is MONOLYFT?

MONOLYFT is a premium performance apparel brand created for athletes and individuals committed to strength, discipline, and continuous self-improvement.

27. Are your products authentic?

Yes. To ensure authenticity and product quality, purchase only through our official website.

28. Will you release new collections?

Yes. We regularly develop new products and collections. Follow us on social media or subscribe to our newsletter for updates.

29. Do you offer gift cards?

Gift cards may be introduced in the future. Please check our website for the latest availability.

30. How can I stay updated?

Follow MONOLYFT on our official social media channels and subscribe to our newsletter for product launches, exclusive offers, and updates.

Need More Help?

If your question isn’t answered above, we’re happy to help.

MONOLYFT ARC LLC (合同会社 MONOLYFT ARC)

Email: support@monolyft.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (JST)